25 October 2010
Why Bank of America is LAME
Aside from the widely publicized issue of Bank of America illegally foreclosing in multiple states, I would just like to state for the record, that they have not sent me any statements for my mortgage since April of this year. Countrywide sent me statements every month. B of A sent a few after they bought out Countrywide, and then they noticed that I pay online and quit sending any sort of correspondence whatsoever. Not paper statements, not digital statements. Nada.
I would be willing to BET that if I was late on a payment, I would be contacted about it in a prompt manner, and probably by an actual human being. With horns. But Bank of America has no time, personnel, or energy to fritter away on paltry me, the peon who actually pays on time every month, allowing B of A to pay their employees, stockholders, and pointy-haired managers.
I tried to contact customer service and request e-statements, in the hope of receiving a kind, warm response that I, their treasured customer had been overlooked. Something about how this egregious error would be corrected immediately, and throw in some sincere apologies at the oversight.
Instead, I received an impersonal, computer generated notice that I should receive my statement, dated April 2010 within five to seven business days. They couldn't even send that information to my email box. I had to log into my B of A account to retrieve their dumb email because their dumb computer was too lazy to bring it all the way to ME.
Please excuse me now, I need to go spray the fire extinguisher in my ears and eyes to stop the flames.